Nokia Oyj (NYSE:NOK) announced that Movistar, an affiliate of Telefonica Colombia, has attained a milestone in deploying its Digital Operations software in the digital transformation path. With Nokia’s Digital Operations software, the company will simplify operational complexities and enhance service launch times.
Partnership to help Movistar deliver an enhanced customer experience
Through the collaboration, Movistar will enhance its customer experience for subscribers by simplifying its platforms in the journey to fixed-mobile convergence. The collaboration will enable Movistar to implement Omni- and multi-channel strategies, thus accelerating the market cycle and implementation of digital services across the country. Movistar has now modernized its Operations Support System to improve the provision of fixed and mobile service for all products.
Movistar Columbia becomes the latest company to leverage the Nokia Digital Operations software. This underlines the increased momentum the solution is gathering in Latin American markets such as Argentina, Chile, and Peru. The Digital Operations solution through almost zero-touch automation will help Movistar in completing over 43 million tasks per month. It will also help in process optimization and offer a better experience to subscribers via a different channel.
Nokia’s Digital Operations software to optimize Movistar processes
The provision and activation of the solution offers Movistar a catalog-based compliance solution implemented via an open API. Interestingly this is important in eliminating silo-based network management as it permits flexibility in product launches. The solution attains this by harmonizing, simplifying workflow, and optimizing Movistar Columbia’s processes and platforms, which reduces implementation time and costs.
Nokia will support Movistar’s mobile data, voice, value-added, and over the top 3G and 4G services through its solution. It will also support portability requests and VoLTE provisioning for its 19 million mobile subscribers and the 3 million fixed and TV subscribers.
Movistar’s CIO, Roberto Puche, said that the Nokia Digital Operations solution would unlock critical time savings, which will allow the company to deploy various solutions from different vendors. This will also open the opportunity for more revenue-generating services quickly to meet customer needs.