T-Mobile US Inc. (NASDAQ:TMUS) And Sprint Corp (NYSE:S) In Post-Merger Plans To Build Customer Experience Centres Averaging 1000 Jobs Per Centre
T-Mobile US Inc. (NASDAQ:TMUS) stock fell in the last few, but it gained marginally in the previous session by 0.14% to close at $66.94 while Sprint Corp (NYSE:S) lost 0.51% during the last trading session to close at $5.84.
The stock of the two companies has not done well in the last few days following the Senate probe about the merger. However, the companies have announced that they plan to build five ultramodern customer experience centres subject to the conclusion of their alliance to create New T-Mobile which will create more jobs.
5,600 customer care jobs
After completion of the new centre and integration, they will form part of the customer experience centres that offer the complete Team of Experts services (TEX) to T-Mobile customers. The TEX offers the customers customised support through a dedicated care team.
The companies also have plans to expand the already existing centres to create even more jobs, and cumulatively the centres will create approximately 5,600 new customer care jobs by 2021.
Overland Park the first location
The companies have also indicated that the first location to have the new centre in Overland Park, Kansas. The Overland Park centre will be an expansion of the Sprint campus that will be serving as the secondary headquarters for New T-Mobile. Besides being a customer support centre, the new facility will host various business support operations and functions of the New T-Mobile.
John Lugere, the T-Mobile CEO, indicated that their customer care services would not change in the new dispensation and customers will be treated to excellent services. Overland Park got consideration as the first location for the new centre because it will be New T-Mobile’s second home and the awesome community in the area. The CEO added that the merger would create numerous jobs than they could have created operating as separate entities.
Marcelo Claure, the CEO of Sprint, indicated that they were excited and that the bringing of the centre to Overland will be a massive job creator for people of Kansas and it was a significant step in shaping their secondary headquarters.
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